# Obtain Support on Dataiku Online[¶](https://knowledge.dataiku.com/latest/kb/dku-online/obtaining-support.html#obtain-support-on-dataiku-online "Permalink to this headline")

Dataiku Online has built-in native support that you can access from the lower-right corner of all pages. You can use this support window to ask questions or receive help.

Note

The support window is available by clicking on the green icon located at the bottom right of your screen.

In addition to finding a response in the chat window, you will also receive the reply by email.

Note

In order to provide dedicated help, our support team may ask you to activate support access from the launchpad. This is enabled by default for 1 day, up to 7 days can be selected.

## Should I email support@dataiku.com if I need help?[¶](https://knowledge.dataiku.com/latest/kb/dku-online/obtaining-support.html#should-i-email-support-dataiku-com-if-i-need-help "Permalink to this headline")

No, the best mechanism to receive support for Dataiku Online is by leveraging the support window that’s been natively integrated into the platform. This will reroute your inquiry to our Dataiku Online teams automatically and ensure the most rapid response for you.
