# ERR\_SECURITY\_INVALID\_PASSWORD: The password hash from the database is invalid[¶](https://doc.dataiku.com/dss/latest/troubleshooting/errors/ERR_SECURITY_INVALID_PASSWORD.html#err-security-invalid-password-the-password-hash-from-the-database-is-invalid "Permalink to this headline")

The password hash retrieved from the databse is not a valid hash. The user password cannot be verified, the database may have been corrupted.

## Remediation[¶](https://doc.dataiku.com/dss/latest/troubleshooting/errors/ERR_SECURITY_INVALID_PASSWORD.html#remediation "Permalink to this headline")

This issue can only be fixed by a DSS administrator.

If the `DATA\_DIR/config/users.json` file has been modified manually, restore the previous version.

Otherwise, use the administrator account to set a new password for the affected user. If the admin account itself is corrupted, the API with may be used to do so.
