The Dataiku Solution for Customer Satisfaction Reviews provides a powerful start to customer voice listening with flexibility to adjust and refine strategies for all types of products and services.
Input data from different sources and aggregate customer reviews. Automatically detect text language and perform automatic spell checks with ready-to-use Text Preparation recipes.
Be it to summarize reviews, extract topics, or qualify sentiment, leverage the provided NLP and GenAI approaches and quickly adjust to needs. Take a decisive step towards structuring your understanding of customer feedback, and build replicable approaches across lines of products and services.
Explore reviews through a series of interactive and predefined dashboards. Filter by product or service ID, or product category to analyze product ratings over time and by country.
Explore reviews on specific product categories or SKUs. Select a product and get a list of the most popular keywords customers use to describe them.
The Dataiku Solution for Customer Satisfaction Reviews helps answer a broad range of questions like:
